Reservation and Validation of a reservation:
Reservations can be made either by telephone at Chateau de la Vieille Chapelle (05 57 84 48 65), or directly online.
Stays are confirmed by a confirmation email. A credit card number is required in order to confirm the reservation.
A tourist tax is applied per night and per adult.
On site:
Arrival time: rooms are available from 4:00 p.m. You can drop off your luggage at the estate earlier in the day if you wish. Please notify us for any arrivals after 10:00 p.m.
Breakfasts - on weekdays - are served from 8:30 a.m. to 10 a.m. On Sundays breakfasts are served from 9 a.m. to 11 a.m.
Departures are no later than 11 a.m. The customer agrees to return the rooms in perfect condition at the end of the stay, to declare and assume financial responsibility for any possible damage for which he may be responsible on the property.
Our animal friends are not accepted (even small ones!).
Payment :
Payment for overnight stays and wine purchases is possible by credit card or check on the day of departure at the latest. We do not ask for a deposit. Payment in cash is possible, in euros with denominations up to 100 euros. We do not accept denominations of 200 and 500 euros.
Cancelation :
If the cancellation occurs up to 2 days before the start of the stay, cancellation is free of charge. For a cancellation on the same day or a "no-show", the stay is due in its entirety. In the event of a shortened stay / rental, the aforementioned cancellation conditions apply. In the event of cancellation of a reservation by the Château de la Vieille Chapelle, the latter undertakes to inform the customer of the cancellation of their reservation by any means at their disposal and to find similar accommodation nearby.
These conditions of sale are subject to change at any time without notice. Acceptance and compliance with these conditions of sale are deemed acquired upon receipt of the booking confirmation.
Force majeure:
Force majeure means any event external to the parties that is both unforeseeable and insurmountable and prevents either the customer or the establishment from fulfilling all or part of the obligations set out in the contract. Force majeure or unforeseeable circumstances are those usually recognized by the case law of the French Courts and Tribunals. Each party may not be held liable to the other party in the event of non-performance of its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations and that each party bears the cost resulting therefrom.
Dispute Resolution:
These General Conditions of Sale are governed by the law of the country of establishment.
